Delivery Information

Processing Times

In stock items will be dispatched within 1-2 days from receiving payment. All items are fully checked, tested and set up to professional standards prior to dispatch. All pre-ordered items will be shipped as soon as they arrive, unless prior arrangements have been made.

DELIVERY TIMES

UK Mainland deliveries have a standard 1-3 working days. Please allow an extra 2-3 business days for the following (GY, HS, IM, IV, JE, KW 11, 13-17, PA, PH, PO 30-41 ZE, NL, Ireland. Neither DSSE nor their designated carrier will accept claims for consequential loss due to late deliveries.

Please note: Goods cannot be delivered during weekends or public holidays, and these do not count as working days.

If you require additional assistance with your delivery, contact our customer service team on 0204 55 33 777 to discuss your options. Please be aware that additional charges may apply.

Small Parcel Orders

Orders containing small parcels will be delivered Monday to Friday between 09:00 to 19:00. The small parcel carriers will email you tracking information to your email. Some couriers might provide you with a two-hour window. You will have the choice to change delivery date or information regarding your delivery. 

Large Bulky Furniture Deliveries (Kerbside Delivery)

Freight deliveries by our courier companies are “kerbside delivery” as standard.

Kerbside delivery means that items will be delivered to the nearest kerbside at the address specified. Our drivers will position their vehicle as close as possible to the delivery address and unload the palletised goods (using a tail-lift truck) into a spot on the kerbside that is safe and keeps the pallet secure. The courier will not be able to move goods further than the pallet trolley permits but will make sure that the goods are left in a safe and stable spot on the kerb. The delivery driver will always have to work within health and safety guidelines.

Orders containing heavy items such as beauty couches and reception desks are delivered on a pallet. This will be specified in the product features tab on our website. The delivery company will phone you to arrange a convenient delivery date, they will not deliver until they have spoken to you. Please provide mobile phone number only at checkout. Deliveries are Monday to Fridays between 09:00 to 20:00 and do not include public holidays. 


PREMIUM/WHITE GLOVE DELIVERY

Go beyond just having your furniture delivered to your premises by choosing our premium white glove delivery service. You’ll receive the best care and attention from our specialist team. We can organise the delivery, setting up your furniture in your desired location and disposal of all the wooden pallets and packaging materials that protect your items. All you need to do is get your clients in and start your treatments. Please contact us to see if we can offer this service in your area.

If you have any queries, please contact us on 0204 55 33 777 or email us on info@dssebeauty.co.uk

PREPARING FOR A KERBSIDE PALLET DELIVERY

All large/bulky (pallet) deliveries can only be made to ground level locations where there is a solid flat surface and no steps (sorry, not even 1). This is because of the weight and size of the items as well as OH&S requirements. Pallet deliveries cannot be made on an inclined or uneven surface.

To prepare for a kerbside pallet delivery, it is beneficial to share with us any additional details that may make the location difficult for drivers to navigate. Please email any additional information to info@dsse.co.nz or call our team on 0508 00 DSSE (3773) to discuss further.

For example, if the delivery address is located on a narrow road, our team can attempt to send a smaller, more suitable vehicle for the delivery. We will also need to be aware of any pedestrian-only zones that may restrict access for our drivers.

Play your part in assisting with a smooth delivery by ensuring the following:-

  • Allocate Space: Ensure that there’s adequate room at the kerbside for the delivery vehicle and the pallets.
  • Manpower: You might need an extra pair of hands to move the products from the kerb to their final destination.
  • Safety Measures: Wear gloves and use appropriate lifting techniques to handle your beautiful salon furniture. Please read the ‘Beauty Bed Care Guide’ for information on how to lift all DSSE beauty beds.
  • Inspection: Make it a point to inspect the delivered items for any discrepancies or damages before the delivery team departs, keeping in line with our terms & conditions of sale. You must check all items within 7 days of receiving your order.

Can I return a product that is not damaged or faulty?

DSSE does not allow any returns for any product that is not deemed damaged or faulty. Please be careful when choosing your products and make sure the item suits your needs. Our customer service team is here for you at anytime to answer any questions you have.